Refund policy
5FACE Return & Refund Policy
Since 5FACE items are made through print-on-demand, each product is created specifically for you after you order — this affects what can and can’t be returned.
Order Issues (We’ll Always Fix These)
If your order arrives with any of the following, contact us within 14 days of delivery and we’ll send a free replacement or issue a full refund:
• Wrong item or size sent
• Damaged or defective product
• Print/design misprint or quality issue
• Item never arrived (lost in transit)
To report an issue: Email us at [your support email] with your order number and a photo of the problem.
Change of Mind / Sizing
Because every item is made to order, we’re not able to accept returns or exchanges for:
Ordering the wrong size (please check our size chart before ordering)
• Simply changing your mind
• Color looking different than expected on-screen
Refund Timeline
Once a refund is approved, it will be processed back to your original payment method within 5–10 business days, depending on your bank.
Order Cancellations
Since production starts shortly after ordering, cancellation requests must be made within [X hours] of placing your order. After that, we may not be able to cancel or modify the order before it goes into production.
Contact
Questions about your order? Reach out at [your support email] and we’ll get back to you within [X business days].